Zappos is the world’s largest shoe store, selling over 1 BILLION of shoes per year from the website. The company has achieved this while building a strong company culture. Exactly what role does company culture play in the success of Zappos? Tony Hsieh’s book, DELIVERING HAPPINESS is essential reading for those who want to understand the Zappos culture and story.
Zappos is a training and coaching client. We have been working for them in one way or another since 2010.
My book THE CULTURE GAME builds on content from Tony Hsieh’s book, and includes a lot of content from experiences and friends at Zappos.
During my last visit to Zappos, Robert Richman (Culture Strategist, Zappos Insights) sat me down for a quick interview on my book THE CULTURE GAME, which went to production this week. In this interview we cover the basics of how to managers can quickly manifest culture change in their organization by using some of the tools and techniques described in the book.
Zappos is an amazing organization and Zappos Insights is the amazing arm of the company that provides a range of services to culture-curious individual and organizations. Visit ZapposInsights to gain access to tours, formal training, tours of Zappos ….and membership access to premium ZapposInsights content that is downloadable from the web site!
This video, captured at Zappos Insights in 2011, is short- just 12 minutes long– and jammed with useful content.
Video: The Culture Game book at ZappoInsights.
Contents: CULTURE GAME author Dan Mezick, with Rob Richman. We cover some simple techniques, derived from Agile, that convert meetings from soul-sucking death marches to fun, enjoyable and engaging social experiences.
Like the video? Click here to learn more about THE CULTURE GAME book by Dan Mezick